Hosted vs On-Premise telephony
If you are using a PBX in your organisation, it could be time to consider moving instead to a hosted solution to realise all the benefits that IP cloud telephony offers.
In one survey, businesses who had access to modern phone system features (such as with a Unified Communications solution) reported a 49% increase in productivity.
But buying a VoIP phone system can be challenging.
One critical decision that must be made is determining which is better for your business:
A premises-based solution (in which the hardware is kept on-site in your server closet),
Or a cloud phone system (where your phones connect through your Internet connection to a provider that maintains the equipment at an off-site “cloud” data centre)
What is Hosted telephony?
Simply, hosted telephony is a telephone system that resides in the cloud rather than in your office. Users access the system through a standard IP handset or a softphone – a screen-based virtual phone. Calls are made and received over a broadband connection From there they are routed to PSTN fixed and mobile devices.
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