Priory Castor Case Study
About Priory Castor
Priory Castor began manufacturing castors in 1938 and was
founded in Birmingham by William Cooper.
Historically, about 90% of its business was to manufacture and supply
to the domestic appliances market. This was predominantly for white goods, however as many manufacturing companies moved away from the UK to Asia, it prompted the need to diversify.
The approach was to work with SME’s and to continue to be attentive to their customers specific requirements, whilst offering their renowned quality and dependability service. Priory Castor are now the only organisation in the UK to manufacture general castors.
The Business Challenges
Due to the challenges in the market and the necessity to remain at the forefront of what they do, communication needs to be seamless, and optimum connectivity is essential.
The former ISDN line Priory Castor had was inadequate and they sadly could not get a reasonable amount of connectivity, which was causing disruption to the business. Following that, a cable box installation caused connectivity to again fall short of expectation.
After a recommendation from an industry connection, Priory Castor contacted Aonix Limited, and our relationship began.
When our technical team provided a personalised consultation, it was evident that the traditional line was compromising service and productivity. As the ISDN switch off commences in 2025 and the existing telephone system was outdated, Aonix Limited suggested our award-winning Smarter Working platform as a perfect solution to meet the needs of the business.
The entire system can be used anywhere and gives the added benefit of a remote, smarter working solution. There are a whole host of features such as audio, video, conferencing and a live chat functionality. In addition, there are fully integrated shared phonebooks that operate across desktops, mobile devices and DECT handsets. Our solution is also secure by design, so your voice and data are completely protected. A major advantage Priory Castor found with our platform was that it has proven to boost productivity, efficiency and represents a cost saving when compared to their previous legacy telephone system.
The Results for the Business
Aonix Limited made the changeover from ISDN seamless, with no downtime or disruption to everyday business for Priory Castor:
“A temporary line was set up whilst being transferred over to Smarter Working and the conversion was made as simple as it possibly could be. It was a relief to have a system that worked perfectly, and it gave us the flexibility to work from anywhere. The service was also 100% better than we had received previously”.
~ Nick Cooper, Managing Director
Smarter Working combined with our bespoke personalised service from our team, gave Priory Castor the pivotal benefit it needed in transitioning from traditional lines and systems to a cloud-based solution.
We pride ourselves on building strong relationships with our customers. From the moment we take your initial enquiry, our trusted experienced team will be with you every step of the way, guiding your business through the transition and providing continuous support thereafter.
“Moving to Smarter Working with Aonix Limited has been the best decision for the business. In such a small company this has been extremely beneficial, enabling us to work remotely without causing any disruption to the business, answering calls on the go, at the office or at home. We are so pleased with the support and service we receive from Aonix Limited; we are likely to incorporate this system into another business located on site”.
~ Sam Young, Business Development Manager
Speak to the team:
Aonix Limited will happily assist you with any questions you may have.
Our specialists understand that each business is unique, therefore requirements won’t be the same for all customers.
For a personalised consultation on how our award-winning smarter working solutions can transform your business, please get in touch.